Why can I not see thumbnails for the content I uploaded?
posted this on December 7, 2011, 10:15 PM
Most thumbnails are generated instantly. In rare cases, the thumbnail generation fails and we try to generate them again after 24 hours. If your file thumbnail is missing, please wait for 24 hours and we will automatically regenerate the thumbnail again.
If your file is still not displaying a thumbnail after 24 hours, please submit a support ticket and we will gladly assist you further.